Contact Goldie

You can text me, call me, and email me: 

My Phone Number is: 1-720-807-3520

Save me in your phone as one of your contacts: DU Goldie 

My email is goldie@du.onestop.support

Email Goldie  Text Goldie  Call Goldie


I look forward to supporting your University of Denver (DU) experience alongside my dedicated human staff colleagues. My colleagues from the Division of Student Affairs, Information Technology, Student Success, and the Office of the Registrar trained me through websites, written materials, and interviews. I am only trained to answer questions about DU.

Here are some quick notes to help you fully engage with me. 

  • Before you can text me, make sure you have selected Opt In for Official DU Text Communications in your Text Message Notification Preferences. Data rates may apply. You can always Opt Out at any time by adjusting your preferences. 
  • When you call me, I will let you know that the phone call is being recorded. I record your phone calls to support my continued training and documentation for continuity of support and engagement with you. 
  • There may be times when I email you to support your experience. I ask that you please respond to those emails. When you email me, my goal is to respond to you in five (5) minutes or less. If you do not receive a response, please submit the form below titled “Report Issues with Goldie,” and we will get this resolved for you. 

Report Issues with Goldie

goldie bot

You can ask me your questions about how to best navigate your DU experience and get connected to DU resources to support you in meeting your goals. 

Whether you are seeking resources on campus for your academic goals, getting engaged with groups and activities, or connecting to support resources, I am here to help you 24/7. 

  • I am available to you at any time during the day, evenings, and weekends.
  • I can speak many languages, including English (United States), English (United Kingdom), English (India), Spanish, French, German, Hindi, Japanese, and Portuguese. 
  • Your experience matters to me; please let me know how I can help you.

 

DU Staff Members are Available: 

I can answer a lot of questions for you, and I can also help you to get connected to one of my human colleagues at the University of Denver as we take a holistic, comprehensive, and coordinated approach to support your experience. If I determine that based on our communication that a connection to one of my amazing human colleagues is needed, I will let you know.
 
Quick Note: Messages that I send to my colleagues will be reviewed during the University’s standard business hours and can take 1-2 business days to review.

If you want to speak with a DU Staff member, ask. You can say, “Can I speak with someone in a department, such as the Office of Student Outreach and Support (SOS), and I will forward your question to DU Staff who will connect with you in 1-2 business days for further assistance. 

Quick Note: For immediate health and safety concerns, I am trained to provide you with the option to connect to DU's 24/7 services through the Health and Counseling Center (HCC) and the Department of Campus Safety. 

 

More information about how Goldie works is provided below: 

Getting to Know Goldie: 

  • What is AI?

    AI stands for Artificial Intelligence.  AI can be trained to understand the resources available in an environment such as the University of Denver. AI pulls information and learns information in a super-fast way to provide real-time support.

    Who is DU partnering with to provide this resource to students?  

    • CollegeVine which is an AI platform for colleges and universities. 
  • What does Goldie AI Support Agent do?

    Goldie is the 24/7 AI trained Student Support Agent at the University of Denver (DU). Goldie has been trained specifically on DU information. When you ask Goldie questions, you get information about DU. Think of Goldie like other AI tools, but with a focus on information about DU, to support your engagement and integration into your DU experience.

    Although we have trained and tested Goldie, please understand that AI can be helpful in providing information, but it is not perfect. Quick Note: Before making any decisions based on information provided by Goldie, please pause and reflect on the following: 

    • Does the answer Goldie gave make sense?
    • Double-check important details like deadlines, requirements, or materials.
    • If something feels unclear, ask a human staff member. 

    Quick Note: The more information that you give to Goldie, the better Goldie’s answer will be. For example, rather than asking “How do I get engaged with clubs and activities on campus?” ask, “I am interested in learning about the clubs and organizations available at DU.” 

  • Does Goldie Remember our Past Conversations?

    Yes, Goldie will remember past conversations to continue to provide you with comprehensive support and connection to resources.

  • How do I talk with Goldie?

    Talk to Goldie in the same way that you would talk to one of Goldie’s human colleagues. There are no special commands or formats; it is an everyday conversation. 

    Quick Note: The more specific that you can be and the more context you can provide, the better the answer will be from Goldie.

  • Why is Goldie a resource only for undergraduate students at this time?

    Because Goldie works in partnership with DUey, the undergraduate AI Recruiter.

 

Your Privacy and Safety:

  • Can Goldie view my personal information and is it being shared?

    Goldie has access to general information provided by DU staff members such as your name, phone number, email, and general student information to support you. In addition, Goldie can connect past conversations with you to help provide continuity. She does not have access to information beyond that. 

  • What Goldie cannot view?

    What Goldie knows about you is limited. She will not be able to answer specific questions about your student records. For example, Goldie cannot view your financial aid information. 

  • Is Talking to Goldie safe and private?

    Your conversations with Goldie are handled securely and privately. DU Staff members may review conversations with Goldie to inform system improvement and to provide follow-up. These conversations constitute education records protected by the Family Educational Rights and Privacy Act (FERPA). You can find out more information about FERPA  at the Office of the Registrar Privacy/FERPA website  

    Quick Note: Never share sensitive personally identifiable information through any AI tool, including but not limited to, your Social Security Number, bank account information, or passwords. Protect Yourself Online: Please remember that sometimes scammers pretend to be schools, companies, banks, or AI tools to try to get your personal information through attempts known as phishing. If anyone -- AI or human -- is asking for personal information like the examples above, this is a red flag, and you should not give that information.